Privacy Policy

1. Introduction

Welcome to Janna Pharmacy (“we”, “us”, “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy describes how we collect, use, disclose, store, and protect personal data when you use our website https://www.jannapharmacy.com (the “Site”) or otherwise engage with our services. It also explains your rights under the applicable data protection laws in the State of Qatar, in particular the Personal Data Privacy Protection Law (Law No. 13 of 2016) (“PDPPL”).

By using our Site or submitting personal data to us, you agree to the terms of this Privacy Policy.

2. Definitions

• “Personal Data” means any information relating to an identified or identifiable natural person.
• “Special / Sensitive Personal Data” means data revealing or relating to race, religion, health, biometric data, etc., which receives extra protection under the PDPPL.
• “Processing” or “process” means any operation performed on personal data (collection, recording, organization, storage, adaptation, alteration, retrieval, consultation, disclosure, etc.).
• “You” / “your” means the individual using the Site or whose data we collect.

3. What Data We Collect

We may collect the following categories of personal data:

• Identification information: name, date of birth, gender.
• Contact information: email address, phone number, postal address.
• Health and medical information (only when necessary, e.g., prescriptions, medical history) – this is sensitive personal data.
• Payment information (e.g., credit/debit card data) where applicable.
• Usage data: IP address, browser type, device type, pages viewed, time spent on pages, click behaviour, referral source.
• Cookies and tracking technologies.
• Any other information you choose to provide (for example, when contacting us, registering, ordering, subscribing to newsletters, etc.).

4. How We Use Your Data

We use your personal data for the following purposes:

• To provide and administer our services (processing your orders, prescriptions, deliveries).
• To communicate with you (respond to inquiries, send confirmations, updates, customer support).
• To manage your account (if you have one), including authentication and security.
• For marketing and promotional purposes, when you have given your consent.
• To improve our website and services (analytics, usability, performance).
• To comply with legal or regulatory obligations.
• To protect our rights and interests, and for fraud prevention.

5. Legal Basis for Processing

Under the PDPPL, we rely on one or more of the following legal bases for processing your personal data:

• Your explicit consent, where required (especially for sensitive personal data, for marketing, etc.).
• Performance of a contract – e.g., fulfilling your order or request.
• Compliance with legal obligation.
• Protection of your vital interests or ours.
• Legitimate interests, provided these do not override your rights and freedoms.

6. Consent

Where your consent is required, we will seek your consent in a clear, informed, and unambiguous manner. You may withdraw your consent at any time, and that withdrawal will not affect the lawfulness of the processing before your withdrawal.

7. Sharing / Disclosure of Data

We may share your personal data in the following circumstances:

• With service providers and partners who assist us in operating the Site, processing transactions, delivering services, etc. – under confidentiality obligations.
• With third parties when required by law, regulation, or governmental authority.
• To comply with legal process.
• In connection with any merger, sale, or acquisition of part or all of our business (with appropriate safeguards).
• If we believe disclosure is necessary to protect our rights or yours.

8. International Transfers

If we transfer personal data outside the State of Qatar, we will ensure that such transfers are made only to jurisdictions that ensure adequate protection of personal data, or under contractual or other legal mechanisms ensuring protection (as required by the PDPPL).

9. Data Security

We implement appropriate technical and organizational measures to protect personal data from loss, unauthorized access, alteration, disclosure or eradication. These include (but are not limited to):

• Secure servers and encryption.
• Access controls and authentication.
• Regular audits and risk assessments.
• Staff training on data protection.

10. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, or as required by law. After that, we securely delete or anonymize the data.

11. Your Rights

Under the PDPPL, you have certain rights regarding your personal data, including:

• The right to access your data.
• The right to correct or update inaccurate data.
• The right to request erasure (“right to be forgotten”) under some circumstances.
• The right to object to or restrict certain kinds of processing.
• The right to withdraw consent.
• The right to be informed of any breach of your data that may cause serious harm.
• The right to lodge a complaint with a supervisory authority (in Qatar, the National Cyber Governance and Assurance Affairs / the competent department).

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, to analyze site usage, and to provide personalized content. You may control the use of cookies through your browser settings; some cookies are necessary for the operation of the Site and cannot be disabled.

13. Children’s Data

If we collect data relating to minors under applicable law, we will only do so with the consent of a parent or legal guardian. We will take special care when handling children’s personal data.

14. Changes to this Privacy Policy

We may update this policy from time to time (for example, to comply with legal requirements or to reflect changes to our data practices). We will notify you of material changes via posting on the Site with a revised effective date.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, or to exercise any of your rights, please contact:

Janna Pharmacy
📍 Address: [Al Mirqab St./ Building No. 14 / Office 2, Doha, Qatar]
📞 Phone: [52000327]
✉️ Email: [info@jannapharmacy.com]
🌐 Website: [https://www.jannapharmacy.com]

16. Effective Date

This Privacy Policy is effective as of [10/24/2023].